Our business is an essential one…

We are working with PEOPLE and with MUSIC.

We have all experienced music in our own ways. . . at times it brings to each
and every one of us a sense of comfort, a flood of memories, and exclamation of
life, an outreach for the future or a comment on the past. It allows us to
celebrate our commonness, stand in awe of genius. . . and to strive for self-expression.

The people who walk through our doors are like us. They have a need to become
more involved in music. . . to experience more of that magic and perhaps to pass
it on to others. They walk through our door with a dream. Our goal should be to
identify that dream and then satisfy that person’s needs by providing them with
the tools and the opportunities to make and enjoy music. Our rewards will come
from giving our customers more than just a good price; we should strive to give
them something of ourselves, and just maybe, a piece of their dream.
The retail music business is not an easy one. It is a challenging career for
those with ambition, with a willingness to work, to study, and to accept
responsibilities; and for those who keep sight of dreams, it affords many
magnificent opportunities.

When you work with a customer, you are The Music Connection! Courtesy is more
that mere politeness – more than a mere ‘please’ or ‘thank you’ – it is warmth
and friendliness; it is consideration of the other person’s point of view. We
are consistently seeking employees who are outgoing and friendly, who will give
the customer the finest service, whether it be full attention in greeting,
listening, selling, prompt delivery of merchandise, thoughtful listening to
complaints, responding to emails, or accurate statements of their account. We
like to think that when a customer leaves our store, they take with them a
feeling of good will, a sense of efficiency, and confidence in our knowledge and
our products. . . in short, an overall feeling that they made the right choice
by choosing The Music Connection!

We hope that every single employee they come in contact with contributes to the
feeling that they are welcome in our store! Many times you only have ONE chance
to make that good impression.